Contact Us

We want to help, but we’re currently receiving a high number of messages. Replies may take up to 3–4 working days. To save you time, please check our help pages before getting in touch. Most questions can be answered straight away.

Questions about your treatment?

If you have a medical question about a treatment, test kit, or your current prescription, please send us a message through your secure account.

🕒 Reply time: Currently 3–4 working days. Medical advice is only given through your secure account. You’ll be notified as soon as we respond.

Please don’t call or email us with medical questions. We won’t be able to answer them outside your account.

Need urgent help?

If you need urgent help, please call:

• 999 for medical emergencies
• 111 for medical advice and treatment
• 116 123 (Samaritans) for help with depression, anxiety, and other signs you’re struggling

Speak to Our pharmacist

You can speak to a west scandinavian pharmacist about your Online Doctor medication or prescription too.

Our central hub pharmacy dispenses all delivery orders. You can call them on +15673430615

If you’re collecting your order from your local Asda Pharmacy (Click & Collect), you can find their contact details with West Scandinavian

Questions about your order or our service?

If your question isn’t covered in the FAQs or delivery info, the best way to get help is by messaging us through your account.

🕒 Reply time: Currently 3–4 working days. Covers delivery, payment, cancellations, and general support.

If you would like to speak with a Patient Care advisor, please call us at +15673430615 or send an email to 

Phone hours: Monday to Saturday, 9 am – 1 pm | Sunday, 10 am – 1 pm